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FAQ

If I include my email address, am I going to be "enrolled in many marketing promotions"? (I.e. will I get an overwhelming amount of correspondence from SCAN?)

SCAN does not share, sell or rent personally identifiable information to third parties for their direct marketing purposes independent of SCAN. Members...

FAQ

If I don't select a PCP, how will a PCP be chosen for me?

A provider will be selected within your geographic area.

FAQ

Does this affect my eligibility?

This does not affect your eligibility.

FAQ

Do passwords expire?

Your password does not expire.

FAQ

Do I provide my mobile number or home number for my Emergency Contact?

Your phone number should be a primary number you can be reached at. You can provide a secondary phone for your Emergency Contact or a phone number of...

FAQ

Should I enter my Mobile phone number or Home phone number?

Your phone number should be a primary number you can be reached at.

FAQ

Can I use my spouse's email address?

We recommend that you use an email address unique to you.

FAQ

How do I make edits?

If you need to make edits, select the "EDIT" button next to the information you wish to change.

FAQ

What are the requirements for entering a password?

 Letter  Number  Special Character  8+ Characters Special characters include: ~!@#$%^&*_-+=|\()[]{}:;’”,.?/ Password cannot contain spaces, tabs, or any...

FAQ

What is the difference between "I am the person listed….." and "I am the person authorized……"?

If you are the member enrolling yourself, you are the person listed. If you are the beneficiary’s Power of Attorney or Legal Guardian, you are the person...

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