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FAQ

What is the difference between automatic deduction from Social Security and Railroad Retirement Board (RRB)?

Social Security and Railroad Retirement Boarding are two separate entities where members can have their premiums withheld from their benefit checks if...

FAQ
FAQ

What if I don't see my address in the Google selection?

You can manually enter your address.

FAQ

What if I don't have my Medicare Number?

In order to enroll you must have a Medicare Beneficiary Identification Number. You can contact Medicare to try and obtain your Medicare Beneficiary Identification...

FAQ

What do I do if I don't have an email address?

Google, Yahoo, Microsoft and many other companies offer free email service.

FAQ

What can I do on this Review page?

Confirm all your information is correct to avoid any possible delays in processing your application.

FAQ

Where do I find the additional drug coverage Group # ?

This information can be located on your other insurance card.

FAQ

Should I use my mobile number or my home number?

Your phone number should be a primary number you can be reached at.

FAQ

Is the full name of the Authorized Representative required?

You should list your name exactly how it is listed on your Power of Attorney or Legal Guardian documents.

FAQ

If my doctor is contracted with SCAN but I do not see the Medical Group that I normally see them through can I still see them through my current Medical Group?

Unfortunately, if you want to remain with your preferred provider you will need to see them through the Medical Group that is contracted through SCAN....

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