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FAQ

Is this going to affect my eligibility?

This does not affect your eligibility.

FAQ

Why do I need to provide this information?

This will allow you to create a unique account to complete your online enrollment.

FAQ

Why do I need to enter my name twice?

This is because you are providing an electronic signature. You must enter your name exactly the same way that you entered it in the beginning of the application...

FAQ

Why are we asking?

Some providers are closed to new patients and are only accepting existing patients.

FAQ

Why are we asking for this?

This is required to complete your enrollment application and to confirm your eligibility with Medicare.

FAQ

Why are we asking?

If you are receiving treatment (scheduled surgery, dialysis, chemotherapy, etc.) or using medical equipment issued by your doctor (C-PAP, Oxygen, Hospital...

FAQ

Where do I find the Medi-Cal number?

You can locate this number on your Medi-Cal blue and white card.

FAQ

When will my automatic deductions begin?

The Social Security/RRB deduction may take two or more months to begin after Social Security or RRB approves the deduction. In most cases, if Social Security...

FAQ

Why do I need to provide this information?

At SCAN, it is important for us to support all of our members in staying healthy and independent. This often means collecting information from our members...

FAQ

Can I receive this information both via email and US Mail?

Yes. Documents are always available online in the SCAN Member Portal even if you select US Mail delivery.

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