Transportation

Watch this short video on how to schedule your no-cost transportation benefit.

SCAN offers a transportation benefit for most plans.

Your transportation benefit lets you take advantage of a free, convenient service to get to and from where you need to go. Depending on your plan, you can schedule a set number of rides each year, and reserving rides is simple through SCAN Transportation.

Some plans even have the option to schedule rides to the grocery store, a senior center or the gym if you have certain chronic conditions. Check your Evidence of Coverage or contact Member Services to see if your plan includes a certain number of trips to "non-medical" destinations and if you qualify for them.

Step 1: Have the following information ready before you call.

  • Exact address where you want to be picked up and dropped off
  • Time you need to arrive (SCAN Transportation will schedule the driver to pick you up one hour before you need to be where you’re going)
  • Whether someone, like a caregiver, will be riding with you
  • What special needs you have, like if you use a wheelchair, walker or cane
  • When you’ll need a ride back home. Unless you know exactly when you’ll be done, it’s best to select “will-call” for your return trip and then call for your ride when you’re ready to be picked up
  • If you’ll need the ride on a regular basis

Step 2: Call SCAN Transportation at 1-844-714-2218 (TTY: 711) to schedule your ride.

For a regular ride, you need to make the reservation at least 24 business hours before you need to be picked up and 48 business hours before if you have a wheelchair.

Weekends don’t count in figuring when to call. So, for example, if you need a ride on Monday at 9 a.m., you’ll need to call no later than 9 a.m. the Friday before, or no later than 9 a.m. the Thursday before if you use a wheelchair.

The reservation center is not open on the weekends so make sure you reserve your trip Monday through Friday.

Step 3: When it’s time for your ride, wait at the curb in front of the address you provided.

The driver will pick you up at the curb. If you need to have the driver meet you at the door, be sure to tell the representative when making your reservation.

Contact SCAN Transportation

To schedule a ride, call 1-844-714-2218 (TTY: 711), Monday through Friday, from 6 a.m. to 6 p.m.

If the driver doesn’t arrive within 10 minutes of the scheduled time, call SCAN Transportation at 1-844-714-2218 (TTY: 711) seven days a week, 24 hours a day.

If you need to cancel a ride, call SCAN Transportation and let them know. If you don’t cancel before the driver is on his/her way, the ride will be deducted from your annual ride limit.

Frequently Asked Questions about the Transportation Benefit

Q: How far in advance can I schedule a ride?

Q: How will I recognize my driver?

Q: I use a wheelchair. Can I still get a ride?

Q: What if I don’t know how long my appointment will last or when I’ll need to be picked up?

Q: I gave the wrong drop-off address when I made my reservation. Can I just tell the driver to take me to a different place when I get picked up?

Q: My ride is late. What should I do?

Q: The driver called to say my ride has been canceled. What should I do?

Q: The driver gave me his phone number and asked me to call him when I was done—is this right?

Q: Can I schedule rides to non-medical places, like the grocery or gym?

Q: I need a ride to visit my sister. Can I use my transportation benefit?

Q: SCAN Transportation told me I’d have to wait 30 to 60 minutes for the return trip to my house but I need to be home sooner than that. What should I do?

Q: Do I need to download the Lyft/Uber app to my mobile phone?

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