Over-the-Counter (OTC)

You can either place your order over the phone, online or through the mail-in order form that comes with the catalog.

Yes, aspirin is just one of the hundreds of everyday healthcare products available in the catalog.

No. There is no charge to you for shipping and/or handling.

You should receive your order within seven to 10 business days of placing the order.

Yes, go to the My Account page on the SCAN OTC website and click on Order History. That will take you to a list of all of your orders, including those placed by mail or over the phone. Or you can call 1-877-494-2892 (TTY: 711) to find out the status of your order.

No, the benefit allowance can only be used for products from the SCAN OTC catalog and can’t be used at a pharmacy or retail store.

Let’s say your benefit allowance per quarter is $30 and you spend only $15 in your first order. That means you have another $15 left. You can place another order this quarter (up to two orders each quarter). If you don’t need to place another order yet, then please check your OTC benefit information. Some SCAN plans allow you to carry over any unused amount from one quarter to the next—until the end of the year. Others do not, which means you need to spend the full amount each quarter or lose it.

Not sure which applies to you? Check your Evidence of Coverage to see exactly what your plan includes.

You won’t be able to place an order for an item that is above your allowance amount.

Yes, visit the SCAN OTC website and click on My Account to see your balance. Or you can call 1-877-494-2892 (TTY: 711) to find out what your account balance is.

Many SCAN plans' OTC allowance carries over from quarter to quarter until the end of the year; for others, you need to use your allowance within each three-month period. Any unused allowance will not carry over to the next calendar year. Check your Evidence of Coverage to see exactly what your plan includes.